FAQ & POLICY
FAQ for Macey & Moore Heavy Weight Pure French Linen Bedding Collections
Where is the best linen fibre from?
France and Belgium are considered the best climate for growing the linen flax plant. Macey & Moore pure French Linen is crafted from linen flax grown and harvested in Normandy.
Why Macey & Moore insists customised-weaving Genuine Heavy Weight Linen?
The story started from founder-Connie’s humble hobby for home textile made of natural fibre. She once obtained a vintage French pure linen bedding sheet which had passed from the previous generation. She was so obsessed by its feel & its rustic beauty that she looked around Australia market but she felt frustrated that most of them looked and felt so similar and ordinary, none of them had that rustic beauty she was after.
Later on, she found out most of them used industry-scale-ready-made fabrics with weight ranging from 150GSM to 175GSM. She made up her mind to customise weaving fabric to regain the rustic beauty from that vintage French pure linen. After numerous failures, she made it, using the best pure linen fibre from Normandy, France, the rustic beauty from French vintage linen is regained with this genuine heavy weight pure linen fabric which weights 200- 220GSM. It has home-spun charming character, rustic, heavy, a bit thicker yet soft.
What differentiate Macey & Moore pure French linen from the others?
Genuine Heavy Weight pure French linen is hard to find, our customised woven fabric with 210GSM is heavier than other ready-made linen fabric with 150-165GSM. Its rustic beauty has a charming home-spun character. Under “wet spinning” technique, with precise temperature and humidity control at our own weaving mills, linen fabric really comes to life from carefully processed linen yarn.
Why we don’t talk about thread count about linen?
The thread count is not an indication of quality for linen as the linen fibre has different character from cotton bols. A good linen fabric was born from the best origin of flax, precisely control in weaving mill and delicate stonewashed technique.
What are benefits of linen
Highly breathable & high moisture absorbency
Linen is 30% stronger than cotton
Environmentally friendly- less water and chemicals to cultivate
Redeem online: https://www.macey.store
(1) Go to website https://www.macey.store
(2) Add selected items to cart. When finished, proceed to checkout
(3) To redeem your Macey & Moore Voucher Code, enter your Voucher code in the box of “Discount code” , then click Apply. Pay any remaining balance and complete your order.
The next day dispatch after placing an order. Free shipping for Australia Retail Orders only.
This policy applies to products purchased from the website www.macey.store. All prices on our site are displayed in Australian Dollars . All items on our website are considered ‘stocked’.
We DO NOT accept any return of change of mind For ALL wholesale orders unless items are faulty.
For Any Retail Price Order As Below:
All returns and exchanges require proof of purchase . Shipping charges occurred before (though its free shipping we offered but there was a shipping cost occured from Australia Post ) and Returned Postage are non-refundable for change of mind with the exception of damaged or defective merchandise.
Chang of mind
If you change your mind and wish to exchange or refund your goods, we will accept returns provided that: the return is made within 14 days from the date of purchase; the goods have not been used; the goods are returned in their original packaging..
FAULTY GOODS or Incorrect Deliveries
We will accept returns for all faulty goods and incorrect deliveries. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Once your goods have been received by Macey & Moore, please allow up to 30 days for your credit to be processed back to your account.
If you have any concern, please get in touch with our team via email, phone 0433681885 between Mon - Fri: 9:00am – 4.30pm; AEST.